Refund and Returns Policy

Welcome to Utenz.in! We value your satisfaction and aim to provide you with a seamless shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities regarding returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original condition, and with all tags and packaging intact.
  • The return request must be initiated within 7 days of delivery.
  • Items that are damaged, defective, or incorrect due to our error are eligible for returns or exchanges.

Non-Returnable Items:

  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Used or altered products.
  • Perishable goods or custom-made items.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support at support@utenz.in or call us at [8169898742] with your order details and the reason for the return.
  2. Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send the product back.
  3. Pack the item securely to prevent damage during transit and include the original invoice and the RAN in the package.

3. Refund Process

  • Refunds are processed after we receive and inspect the returned item.
  • Approved refunds will be issued to your original payment method within 7-10 business days.
  • Shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.
  • If the return does not meet our criteria, the item will be sent back to you, and no refund will be issued.

4. Exchanges

  • Exchanges are subject to stock availability.
  • For defective or incorrect items, we will provide a replacement at no additional cost. If a replacement is not available, you may choose a refund.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Notify us within 48 hours of delivery with clear photographs of the product and packaging.
  2. We will assess the issue and arrange for a replacement or refund as per your preference.

6. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

7. Shipping Costs for Returns

  • For defective or incorrect items, return shipping costs will be borne by Utenz.in.
  • For other returns, the customer is responsible for return shipping charges.

8. Contact Us

For any queries or assistance, please reach out to us:

  • Email: utenz7739@gmail.com
  • Phone: [8169898742]
  • Address: [Nityanand Nagar Near Gausiya Masjid Ghatkopar {west} Mumbai 400086]

Thank you for shopping at Utenz.in. We are committed to providing you with high-quality kitchen products and excellent customer service!

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